Our Reviews
Royce J|2007 GMC Sierra
Confirmed Service Customer
4/9/2025
Alway receive prompt, professional and courteous service!
4/10/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
Mansfield, AR
Donny R|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
4/15/2025
Demus helped guide me through the process of ordering my truck. Very attentive and helpful!
Demus Shaw
4/16/2025
Hello Donny! We’re pleased to know that you found Demus to be attentive and helpful! It’s wonderful to hear that we provided you with a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Fort Smith, AR
Benjamin T|2014 GMC 1500 Sierra
Confirmed Service Customer
4/18/2025
Donald K. & Mike S. were very helpful and quick to get my vehicle serviced. Red and the boys(In the service department) always do such a great job!! A++
4/19/2025
Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hug Chevrolet GMC!
Paris, AR
Shari B|2022 Buick Encore GX
Confirmed Service Customer
4/24/2025
Great place get u in and out
4/25/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Greenwood, AR
Steve C|2006 Chevrolet Silverado
Confirmed Service Customer
4/28/2025
Experts in their fields, professional and caring
4/29/2025
Thank you for your feedback! We’re proud of our experts and their commitment to providing professional and caring service. Wishing you a fantastic day!
Ozark, AR
Ray T|2012 Chevrolet Camaro
Confirmed Service Customer
4/29/2025
The best of all dealerships.
4/30/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
Fort Smith, AR
James K|2022 Chevrolet Equinox
Confirmed Service Customer
5/7/2025
I’m always satisfied with the quality of the products and services provided to me by HugGM.
5/7/2025
We’re honored to have earned your ongoing satisfaction—thank you! Delivering high-quality products and reliable service is what we’re all about at Hug Chevrolet GMC. Your trust drives us, and we’re grateful to keep earning it, one visit at a time!
Lavaca, AR
Judith M|2011 Chevrolet Equinox
Confirmed Service Customer
5/18/2025
My problem wasn't what I expected it to be but it was explained to me, complete with a photo showing it to me and when I agreed to have the necessary work done, it didn't take long and it was fixed. It is great to now have a working air conditioner again and I do appreciate the courtesy I was shown and the prompt way it was attended to.
5/19/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Charleston, AR
Sandra T|2021 GMC Canyon
Confirmed Service Customer
4/13/2025
The staff at Hug Chevrolet are always nice and willing to help customers regardless of the problem. The building is spotless. Comfortable waiting room.
4/15/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Lavaca, AR
Charles W|2014 Chevrolet Cruze
Confirmed Service Customer
4/18/2025
Always get well treated and get great service.
4/19/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Hug Chevrolet GMC and we hope to see you again.
Muldrow, OK
Judith M|2011 Chevrolet Equinox
Confirmed Service Customer
4/22/2025
My problem was diagnosed and taken care of in a good amount of time - as always your staff was courteous and welcoming and Summer came to let me know the car was fixed. The mechanic had found another problem but she assured me it shouldn't have to be addressed for a while and that I could still drive the car with confidence. I appreciated her telling me that.
4/23/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Charleston, AR
Leneal C|2015 Chevrolet Cruze
Confirmed Service Customer
5/15/2025
Bought my car there and they have always taken care if it. Everyone so nice and friendly and knowledgeable. Have always been more than satusfied!
5/16/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Booneville, AR
Wanda V|2021 GMC 1500 Sierra
Confirmed Service Customer
5/17/2025
Did not put the lug nuts back on and tires fell off the truck.
5/18/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
Fort Smith, AR
Melvin E|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
5/19/2025
Service was done quickly and answered a question I had.
5/20/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Huntington, AR
Michael H|2016 Buick Enclave
Confirmed Service Customer
5/21/2025
Great service as always. Kept me informed and very pleased with total experience.
5/22/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Fort Smith, AR
Donald K|2009 Buick Enclave
Confirmed Service Customer
5/21/2025
I had an unfortunate flat tire. Brought in to Hug Chevrolet with no appointment and they were able to get right on it very quickly. They advised me the tire was repairable and the proceeded to patch my tire. Thanks to the excellent technician Dalton for the quality work and speedy service on my unfortunate day. This type of service help turn my day around. I was also able to use my reward points to pay for the repair so that even made it that much better experience. Thanks Hug and all the wonderful people in the service department.
5/22/2025
Hello, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Charleston, AR
Randall P|2016 Buick Enclave
Confirmed Service Customer
5/22/2025
Employees at Hug always do a good job. I went and test drove a new Acadia while they serviced my Enclave.
5/23/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Lavaca, AR
Philip R|2021 GMC 1500 Sierra
Confirmed Service Customer
5/30/2025
Clean and comfortable waiting area. Oil change was fast
5/31/2025
It's our commitment to ensure quality customer care by providing comfortable and clean waiting area, as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
Fort Smith, AR
Jon A|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/4/2025
Fast and completed on time, thanks!
6/5/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
Booneville, AR
Royce J|2023 Buick Enclave
Confirmed Service Customer
6/10/2025
Excellent as Always!
6/11/2025
We want all our clients to have a comfortable and stress-free experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hug Chevrolet GMC!
Mansfield, AR
Patricia T|2024 GMC Terrain
Confirmed Service Customer
6/13/2025
Good service, explains results, etc...
6/14/2025
Hi, thank you for taking the time to leave a review for us at Hug Chevrolet GMC! We're looking forward to your next visit!
Booneville, AR
Linda K|2016 Chevrolet Trax
Confirmed Service Customer
6/13/2025
Friendly staff at check in. Service was done in a timely manner check out sheet was clear and questions were answered.
6/14/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Charleston, AR
Julie R|2024 GMC Yukon XL 1500
Confirmed Service Customer
6/13/2025
Summer Wells was so pleasant and helpful. The employees in the service department were very friendly !
6/14/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at Hug Chevrolet GMC! We hope to be of service to you again in the future. Take care!
Fort Smith, AR
Douglas S|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/21/2025
Always great service
6/22/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Fort Smith, AR
Gary L|2019 GMC Terrain
Confirmed Service Customer
6/26/2025
Very professional and quick.
6/27/2025
Short, sweet, and right on point—thank you! We pride ourselves on being both professional and quick, because great service shouldn’t keep you waiting. Efficiency and care? That’s our specialty.
Charleston, AR
Paul R|2025 GMC Yukon
Confirmed Sales Customer
6/27/2025
Wonderful. Everyone is professional and personable. The transaction went smoothly and quickly.
Ramsey Pressgrove
6/28/2025
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit. Take care!
Walls, MS
Ray T|2015 GMC 2500HD Sierra
Confirmed Service Customer
5/21/2025
As always it's the best place to go.
5/22/2025
Thank you so much for your kind words and continued trust! We're thrilled to hear that your experience has been consistently excellent, and we truly appreciate your feedback. We look forward to continuing to assist you with your vehicle needs!
Fort Smith, AR
Jo G|2024 GMC Terrain
Confirmed Service Customer
5/22/2025
All was good, thank you!
5/24/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Greenwood, AR
James K|2025 Chevrolet Equinox
Confirmed Sales Customer
5/26/2025
Always a professional and knowledgeable staff who work diligently to provide the best possible service A++
Demus Shaw
6/2/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Lavaca, AR
Ted P|2018 Chevrolet Traverse
Confirmed Service Customer
5/30/2025
Everything went excellent as always. Really nice employees and promptly took care of my problems at a fair price. Hug GM has always taken good care of me and my Traverse.
5/31/2025
Thank you for choosing Hug Chevrolet GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
Charleston, AR
Zoey D|2015 Chevrolet Cruze
Confirmed Service Customer
6/4/2025
Summer is my absolute favorite person ever she dealt with me and helped me out so much. And no matter what she was there to answer the call or questions
6/5/2025
Hi there, thank you for taking the time to leave a review for us at Hug Chevrolet GMC. We're happy we could meet your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Van Buren, AR
Michael H|2016 Buick Enclave
Confirmed Service Customer
6/11/2025
Great experience in the service department.
6/12/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
Fort Smith, AR
Paul N|2016 Chevrolet Equinox
Confirmed Service Customer
6/11/2025
Always helpful and willing to accommodate
6/12/2025
Hi there, thank you so much for your positive comments about Hug Chevrolet GMC! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Charleston, AR
Susan D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/28/2025
Such a great place to have your car worked on. They are very professional and kind.
6/29/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hug Chevrolet GMC!
Fort Smith, AR
John P|2018 Chevrolet Traverse
Confirmed Service Customer
6/30/2025
It was a good experience. As far as I know all went well.
7/1/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
Lavaca, AR
Edmund S|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
7/1/2025
I was welcomed and was taken care of right away, very courteous and caring
7/2/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hug Chevrolet GMC. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Fort Smith, AR
Joe N|2021 Buick Envision
Confirmed Service Customer
7/8/2025
Our appointment was for our keyless entry, it had stopped working and they quickly found the issue and corrected it. We hadn't made appointment for servicing our car but they were able to get that taken care of too. Very friendly and knowledgeable staff, took care of all our needs.
7/9/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hug Chevrolet GMC. Until the next time we meet, take care!
Huntington, AR
Laura R|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/10/2025
Always good service at Hug GM. Frank always picks up my vehicle and leaves me with a loaner to drive. It's very much appreciated.
7/11/2025
We appreciate your loyalty and kind words! Frank’s dedication to convenient, quality service—complete with loaner delivery—is something we’re truly proud of. Thanks for being part of the Hug Chevrolet GMC family!
Fort Smith, AR
Mark S|2025 Chevrolet Trax
Confirmed Sales Customer
7/22/2025
Demus Shaw was excellent and very caring and understood our needs.
Demus Shaw
7/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Fort Smith, AR
William N|2023 Chevrolet Traverse
Confirmed Service Customer
7/31/2025
Fast and friendly service, service dept is clean and orderly
8/1/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Mansfield, AR
Norma G|2016 Chevrolet Equinox
Confirmed Service Customer
8/4/2025
Very professional
8/5/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for the great review!
Lavaca, AR
Gary L|2020 GMC 2500HD Sierra
Confirmed Service Customer
8/14/2025
Treated very well.
8/15/2025
We’re thrilled to hear you were treated so well. Respectful, attentive service is exactly what we want every guest to experience, and we’ll keep that standard high for your future visits.
Charleston, AR
Amy G|2023 GMC Acadia
Confirmed Service Customer
8/14/2025
always great service and friendly staff
8/15/2025
We’re happy you continue to experience great service and friendly staff. That combination is exactly what we strive for, and we’ll keep delivering it on every visit.
Booneville, AR
Susan D|2024 GMC Terrain
Confirmed Service Customer
8/16/2025
I love taking my GMC to Hug. They are all so nice and do such a great job.
8/17/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Fort Smith, AR
Terry C|2023 Chevrolet Equinox
Confirmed Service Customer
7/8/2025
I had an issue with my car and I called the service department and they got it right in to check it. They got the issue fixed quickly. Super friendly and great service.
7/9/2025
Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Charleston, AR
Daniel D|2016 GMC 1500 Sierra
Confirmed Service Customer
7/10/2025
Always professional, & courteous staff!
7/11/2025
Professional and courteous is what we aim for—thank you for recognizing the team! Your kind words keep us motivated to maintain the same high standards every single day.
Lavaca, AR
Norman M|2025 Chevrolet Blazer
Confirmed Sales Customer
7/18/2025
I found everyone at Hug was very hospitable. They went out of their way work with us. That made us a fair deal. Alissa even made sure that our on star and Sirius XM were set up. It was a great experience. I highly recommend Hug Chevrolet as a great place to buy a vehicle.
Edward Sanford
7/19/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Best wishes, Hug Chevrolet GMC
Charleston, AR
Karen C|2022 GMC Acadia
Confirmed Service Customer
7/21/2025
Very helpful service department. Just in for a routine oil change and tire rotation. They advised me of any concerns.
7/22/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hug Chevrolet GMC and we hope to see you again soon!
Ozark, AR
Harold S|2024 GMC Sierra 1500
Confirmed Service Customer
7/28/2025
My visit was helpful they got me right in and serviced my truck. The lady in the service department was very nice and explained what was done to my truck.
7/29/2025
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Best wishes, Hug Chevrolet GMC
Greenwood, AR
Patsy J|2021 Buick Envision
Confirmed Service Customer
7/30/2025
Only one problem, whoever works inside the car always gets black on the sun visor.
7/31/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Fort Smith, AR
Marvin H|2023 GMC Yukon XL 1500
Confirmed Service Customer
8/1/2025
I appreciate the care that the Hug Service Department gives my car.
8/2/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for choosing Hug Chevrolet GMC and we hope to see you again.
Branch, AR
Amber W|2016 Chevrolet Tahoe
Confirmed Service Customer
8/20/2025
I was there for an oil change, tire rotation and a replacement key fob and program. Upon checking out the inspection was not filled out. I questioned this and with a quick phone call he later produced a completed inspection. I was told it was done but didn’t show up on “this” end. I had little confidence in this actually being the case. There was oil on my console and a greasy hand print on my hood. My car is white and is washed regularly. The hand print stood out. I lost my husband to cancer just three weeks prior to this visit. I am not in a place where I need to be worried about anything extra. That’s the reason I came to the dealership, for quality service. I can’t say with confidence that’s what I received.
8/21/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Charleston, AR
Judy D|2026 GMC Terrain
Confirmed Sales Customer
8/21/2025
Very friendly, explained everything in detail and showed us how to operate the new vehicle. Great people to work with with!!
Brooks Simkins
8/22/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Judy! We are always more than happy to assist you if anything else comes up. Take care!
Greenwood, AR
Phillip J|2019 GMC Canyon
Confirmed Service Customer
8/22/2025
Sales staff and service staff members are very helpful and super nice
8/23/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
Cecil, AR
William N|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
8/26/2025
Matt Callahan is great - friendly and engaging, explains procedure for repair. Shop is always clean and orderly with a comfortable customer waiting area.
8/27/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
Mansfield, AR
Ted P|2018 Chevrolet Traverse
Confirmed Service Customer
8/31/2025
Very satisfied. Got my vehicle fixed promptly. Gave me a ride home while it was being serviced. Thanks to Hug GM very much.
9/2/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Charleston, AR
Joseph S|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/7/2025
Friendly and service was great!
9/8/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Charleston, AR
Alan P|2026 Chevrolet Traverse
Confirmed Sales Customer
9/8/2025
Friendly service with no pressures
Demus Shaw
9/9/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Havana, AR
Philip H|2023 GMC Yukon XL 1500
Confirmed Service Customer
9/17/2025
Thank you for handling the engine recall by changing the oil and filters. Also, the drivers' mirror has been working correctly. I'll let you know if it becomes an issue again.
9/18/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Fort Smith, AR
Ben S|2024 GMC Yukon
Confirmed Service Customer
9/19/2025
Very service oriented
9/20/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Fort Smith, AR
Jennifer T|2017 Buick Encore
Confirmed Service Customer
9/23/2025
Always great to communicate and talk through service experiences
9/24/2025
Hello, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hug Chevrolet GMC!
Ozark, AR
Dwayne B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
8/20/2025
As always a good experience
8/21/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Hug Chevrolet GMC
Paris, AR
Jennifer T|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/22/2025
Eventhough it took a little longer than expected, they handled everything and made sure I was good to go. They gave me a free oil change for waiting-so it worked out. Thank you
8/23/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Hug Chevrolet GMC and we hope to see you again soon!
Ozark, AR
Curtis M|2023 GMC Acadia
Confirmed Service Customer
8/26/2025
hi
8/27/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Greenwood, AR
Kenneth S|2020 Chevrolet Traverse
Confirmed Service Customer
9/7/2025
Super people in service and sales. All our business is with Hug Chevrolet.
9/8/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Hug Chevrolet GMC
Central City, AR
Carylon B|2021 GMC Terrain
Confirmed Service Customer
9/12/2025
Good
9/13/2025
We’re glad your visit met your expectations! We’ll continue striving to make every experience smooth and enjoyable, and we look forward to seeing you again.
Charleston, AR
Justin S|2011 Chevrolet Cruze
Confirmed Service Customer
9/18/2025
My vehicle is running very well now and worker's where very helpful.
9/19/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
Booneville, AR
Jo G|2024 GMC Terrain
Confirmed Service Customer
9/26/2025
Questions answered and requested service provided efficiently
9/27/2025
Thank you for sharing your feedback! We’re glad your questions were answered and your service was efficient, and we look forward to assisting you again soon.
Greenwood, AR
Randall M|2026 Chevrolet Traverse
Confirmed Sales Customer
9/29/2025
Very easy to work with, made time to fit our schedule.
Alissa Lea
9/30/2025
We’re happy that working with us was easy and fit your schedule. Convenience and flexibility are priorities for us, and we’ll continue making your visits as seamless as possible!
Alma, AR
Debra B|2025 GMC Yukon
Confirmed Sales Customer
10/7/2025
It was great called for vehicle i was looking for with in 4 hours they found one 2 days i was there picking it up great dealership! My second new Vehicle i have bought there and I am in Missouri
Ramsey Pressgrove
10/8/2025
Thank you so much for your continued trust and support! We're glad we could help you find the right vehicle so quickly, and it's an honor to have you come all the way from Missouri for your second purchase with us. We truly appreciate your loyalty and look forward to serving you again in the future. Enjoy your new vehicle!
Purdy, MO
Royce J|2023 Buick Enclave
Confirmed Service Customer
9/24/2025
Jim Sargent, Summer Wells and Team did an excellent job as has been the case for many years!
9/25/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Mansfield, AR
Donny R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/26/2025
They made everything easy.
9/27/2025
We’re glad everything was easy for you! Making the service process simple and stress-free is exactly what we aim for, and we look forward to seeing you again soon.
Fort Smith, AR
Ronald B|2025 GMC Sierra 1500
Confirmed Sales Customer
9/29/2025
Very nice people to deal with.
Alissa Lea
9/30/2025
We’re so glad you found our team nice to work with—it’s our goal to make every interaction a pleasant one. We look forward to seeing you again soon for another smooth experience!
Alma, AR
Mark K|2022 GMC 1500 Sierra
Confirmed Service Customer
10/8/2025
It was just ok. Charged me $25 to put a spacer on one wheel that they were rotating to begin with. I brought the spacer with me. All they did was put it on backside of wheel when they were rotating the tires. Didn't catch the charge until I got home. Called them and they said they would give me a credit towards next visit.
10/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Alma, AR
Douglas S|2021 Chevrolet Tahoe
Confirmed Service Customer
10/14/2025
I did not have an appointment, but they got me in and took good care of my issue
10/15/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Fort Smith, AR
Eugene H|2018 GMC 1500 Sierra
Confirmed Service Customer
10/15/2025
Everything was handled with respect to my vehicle and everyone shows care and compassion for me as a customer. Will continue to come back to Hug
10/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Greenwood, AR
Steve S|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/19/2025
Very nice. Clean small town dealership. Great people.
Brooks Simkins
10/21/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Best wishes, Hug Chevrolet GMC
Van Buren, AR
Allen G|2019 Chevrolet Equinox
Confirmed Service Customer
10/23/2025
The wait for completion of my service was a little too long,but the cause of it was explained reasonably to me.Everything checked out great.
10/24/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Greenwood, AR
Paula D|2025 Chevrolet Trailblazer
Confirmed Service Customer
10/24/2025
Car was taken to Hugs dealership as check engine light was on. After computer exam was told what problem was and I was told I would need to leave vehicle. Requested a loaner and received one. Car was repaired and ready for pickup the following afternoon. Staff was courteous and pleasant.
10/25/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Charleston, AR
Douglas S|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/30/2025
Always a great experience, very professional.
10/31/2025
Thank you for recognizing our professionalism! We’re thrilled your experiences continue to be great, and we look forward to providing the same high level of service every time you visit—please don’t hesitate to reach out if there’s anything additional we can do!
Fort Smith, AR
Daniel J|2024 GMC Yukon XL 1500
Confirmed Service Customer
11/3/2025
timely and efficient
11/3/2025
Thank you for your feedback! Timely and efficient service is what we strive for, and we’ll continue to provide that same reliable experience on every visit.
Fort Smith, AR
Kenneth T|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/6/2025
It was clean
11/7/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Fort Smith, AR
Douglas S|2021 Chevrolet Tahoe
Confirmed Service Customer
11/13/2025
Always a good experience
11/14/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Fort Smith, AR
Travis B|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/19/2025
Friendly,courteous and knowledgeable. The staff at Hugs is top notch.
Demus Shaw
11/20/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Charleston, AR
Ted P|2018 Chevrolet Traverse
Confirmed Service Customer
11/22/2025
Completely satisfied with everything. Pickup and delivery. Great customer service and support
11/23/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Charleston, AR
Vaughn B|2024 GMC Sierra 1500
Confirmed Service Customer
11/25/2025
Very nice people at the service dept. They explained what they did. They greeted me when I walked in the door when I dropped off my truck and did the same when I picked it up. 5 Star service!
11/26/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Poteau, OK
Karen C|2022 GMC Acadia
Confirmed Service Customer
11/26/2025
Great service, very helpful. Even called to remind me I had points available to use.
11/27/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Ozark, AR
Ronald B|2025 GMC Sierra 1500
Confirmed Service Customer
10/13/2025
They got me in quickly and took care of my problems.
10/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Alma, AR
Betty S|2003 GMC Sierra 1500
Confirmed Service Customer
10/20/2025
It was ok.
10/21/2025
Thank you for your note. We’re glad your visit went okay and will continue working to make every service experience better and more seamless. We’ll be here to ensure your next visit is smoother and more satisfying!
Booneville, AR
Randall M|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
10/21/2025
Great dealership staff made for an hassle free trade experience.
Ramsey Pressgrove
10/23/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Alma, AR
Randall M|2026 Chevrolet Traverse
Confirmed Service Customer
10/31/2025
Very friendly staff
11/1/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Alma, AR
Brenda V|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/2/2025
All friendly and knowledgeable staff. All went as expected.
11/3/2025
Hi there, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Take care!
Lavaca, AR
John P|2026 GMC Acadia
Confirmed Sales Customer
11/10/2025
Very professional and friendly
Alissa Lea
11/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Charleston, AR
Clyde S|2017 GMC 1500 Sierra
Confirmed Service Customer
11/10/2025
Cordial treatment sought out the problem
11/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Lavaca, AR
Susan D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/25/2025
Such great people!
11/26/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Fort Smith, AR
Conley H|2026 Chevrolet Equinox
Confirmed Sales Customer
11/28/2025
Allissa was on top of everthing.I was in and out in under 2 hours and that included setting up SeriusXM, Ontario and a tutorial on accessing all the bells and whistles.
Alissa Lea
11/29/2025
Hi, we are so happy to read such a great review about Hug Chevrolet GMC! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Barling, AR
Daniel D|2016 GMC 1500 Sierra
Confirmed Service Customer
12/2/2025
Service department is to notch! Thorough, & professional. Great prices too.
12/3/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Lavaca, AR
Ray T|2020 GMC Canyon
Confirmed Service Customer
11/27/2025
Everything was done in a timely and professional manner, that is why we have always came to Hug.
11/28/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
Fort Smith, AR
Demus S|2020 Chevrolet Tahoe
Confirmed Service Customer
12/1/2025
SERVICE DID A GREAT JOB !!!
12/3/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Charleston, AR
Aaron M|2024 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
Mike is not a very friendly guy. My wife was not pleased. Pricing was to high. I’ll take it somewhere else next time.
12/4/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Cecil, AR
John M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/3/2025
Courteous and professional. Made the buying experience very pleasing. Treated me as a person not just a potential customer.
Alissa Lea
12/4/2025
Hi, we are so happy to read such a great review about Hug Chevrolet GMC! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hug Chevrolet GMC!
Fort Smith, AR
Philip R|2021 GMC 1500 Sierra
Confirmed Service Customer
12/5/2025
Service was quick. Waiting room was clean.
12/6/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fort Smith, AR
Debbie P|2026 Chevrolet Equinox
Confirmed Sales Customer
12/10/2025
Demas Shaw was great. He was very informative and did a great job getting me into my new car.
Demus Shaw
12/11/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Lavaca, AR
Randall P|2019 Chevrolet Corvette
Confirmed Service Customer
12/12/2025
Summer did a great job and my oil change was done in a quick amount of time.
12/13/2025
We’re thrilled Summer provided quick and effective service! Your appreciation means a lot to our team.
Lavaca, AR
Dianna S|2022 GMC Yukon
Confirmed Service Customer
12/13/2025
Always friendly service.
12/14/2025
Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fort Smith, AR
Sandra T|2025 Chevrolet Trailblazer
Confirmed Service Customer
12/15/2025
Everyone at Hug Chevrolet are friendly..the waiting area is clean and neat. They get you in when your appt is scheduled. No problems I highly recommend them to everyone.
12/16/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
Lavaca, AR
Jaunita S|2008 GMC Yukon
Confirmed Service Customer
12/3/2025
Always good service.
12/4/2025
Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Alma, AR
Bill V|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
12/10/2025
Great people good service
12/11/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Charleston, AR
Royce J|2023 Buick Enclave
Confirmed Service Customer
12/10/2025
Excellent as always!
12/11/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Mansfield, AR
Barbara C|2019 Buick Envision
Confirmed Service Customer
12/18/2025
Always polite, helpful. Such good customer service.
12/19/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.
Greenwood, AR
Ted P|2018 Chevrolet Traverse
Confirmed Service Customer
12/19/2025
Very Very satisfied with HugGM. Fast prompt service.
12/20/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Charleston, AR
Michael H|2016 Buick Enclave
Confirmed Service Customer
1/5/2026
The service department did a fantastic job as usual. We are very satisfied.
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
Fort Smith, AR
Susan D|2026 GMC Terrain
Confirmed Sales Customer
1/6/2026
Such a great place to deal with. The staff is incredibly professional and kind.
Ramsey Pressgrove
1/7/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Hug Chevrolet GMC and we hope to see you again soon!
Fort Smith, AR
Steven P|2018 Chevrolet Colorado
Confirmed Service Customer
1/14/2026
friendly and prompt
1/15/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
Charleston, AR
Charles P|2021 GMC Yukon XL
Confirmed Service Customer
12/22/2025
You guys are always great
12/24/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
Fort Smith, AR
Jeff S|2021 GMC 1500 Sierra
Confirmed Service Customer
12/25/2025
Friendly and timely
12/27/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Charleston, AR
John P|2026 GMC Sierra 1500
Confirmed Sales Customer
12/31/2025
always a good experience dealing with Hug personnel
Demus Shaw
1/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Charleston, AR
Jeffrey G|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
1/2/2026
Always do a great job and friendly staff
1/3/2026
We truly appreciate your kind words and are happy our staff consistently does a great job while being friendly and attentive.
Booneville, AR
Joe N|2021 Buick Envision
Confirmed Service Customer
1/15/2026
Everyone very courteous and took care of all we needed
1/17/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Huntington, AR
Summer W|2023 GMC Terrain
Confirmed Service Customer
1/20/2026
Great Customer Service, the front desk is friendly and helpful and treats you like family!
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Booneville, AR